Terms of trade
The information below describes the rules and conditions for online trading at Beostaeren.dk. If you have any doubts or questions, please feel free to contact us.
At Beostaeren.dk it is possible to buy used B&O products. All products have been inspected and function as intended. It is possible to buy online or in store. If you order online, you can choose to pick up the item in store, or have it sent for a shipping fee.
All orders on the webshop, beostaeren.dk, are associated with BEOStæren's terms and conditions, which the buyer must accept before ordering. We encourage the buyer to read the conditions thoroughly and familiarize themselves with the obligations and rights before placing an order.
After ordering willBEOSTÄREN send an order summary to the buyer's stated email address. The sum of the order is only deducted from the buyer's payment card when the item has been picked from stock and dispatched according to the buyer's delivery request.
To place an order, the buyer must enter name, email, address, telephone number, payment card and place the order by clicking 'buy' in the check-out phase.
At Beostaeren.dk, it is possible to pay for orders through the following payment cards: Dankort, Visa/Dankort, Visa, Visa Electron, MasterCard or Maestro.
Dankort MasterCard Maestro Visa Visa Electron V PAY JCB UnionPay American Express. Prepaid Cards (e.g. gift cards)
BEOSTÄREN reserves the right to cancel the buyer's order as a result of printing errors, technical problems, delivery failure, out-of-stock items or the like. If, against all expectations, this should happen, the buyer will hear from us within 24 hours.
BEOStæren reserves the right to, in case of abuse, deny individual users access to trading on Beostaeren.dk for a limited period.
Right of withdrawal
At Beostaeren.dk you have 14 days full right of return. The cancellation period expires 14 days after the day you 1)has received your item, 2) takes physical possession of the last item in the case of an agreement for several different items ordered in one order and delivered individually.
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by email, telephone or similar. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. When you have regretted your purchase, you have 14 days to return your item.
You can also cancel your purchase by simply refusing to receive the item. Buyer must pay shipping costs themselves.If you want your item(s) returned, you as a customer must pay the cost of returning it yourself.
You must ensure and remove the previous package label, or stick the new label on top of the old one.
Should you have your item(s) returned, BEOStæren offers an extra ordinary and forwarded return label. You must stick this label on the package which is delivered to the nearest parcel shop.
You must ensure and remove the previous package label, or stick the new label on top.
Returned goods must be returned in the same condition, in original packaging and in the same quantity as received. When sending, the item must be packed carefully in the same packaging/package as received or in new packaging/package, which the buyer is responsible for.The BEOStern reserves the right to reject a return item that has not been sent back in packaging/package. In this case, the right of return expires and you cannot get your item returned.
There is no right of return on BeoVision and BeoLab products.
As an additional service, it will be possible to hand in your item(s) during the store's opening hours:
Monday 11.00-16.00 Thursday 11.00-16.00,Saturday:11-14or by appointment
Return of used goods
The item's condition when it is sent back to Beostaeren.dk
The customer is only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, properties and the way the goods function. In other words - the customer can try the product in the same way as in a physical store.
If the item has been tried on in addition to what is described above, we consider it to be used, which means that if the customer cancels the purchase, only part or none of the purchase amount will be returned, depending on the item's commercial value. In order to receive the entire purchase amount back, the customer must therefore do the same as in a physical store. The customer may test the product, but not actually use it.
Refund of payment including delivery costs.
Refund of the purchase amount:
If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We carry out such a refund using the same means of payment that you used for the original transaction. We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.The BEOSternrecommend and contact the support department before returning.
Right of complaint and warranty
BEOStæren offers a two-year right of return on all goods.
As a starting point, the buyer therefore has a full right of complaint for two years from the date on which the goods were received and if the goods appear to be faulty or have significant defects (a defect is defined as a fault which causes the goods to not match what was expected). Reasons for this may be incorrect description or missing spare parts, which make the product unusable. Improper use and normal wear and tear are not considered a defect, which is why the product cannot be advertised.
When the buyer becomes aware of a defect, we ask the buyer to immediately create a support case by writing to us here within a reasonable time. After this, BEOStären must receive the entire item incl. additional equipment, such as cables etc. The buyer is responsible for the shipping costs themselves 14 days after receiving the goods. When BEOStären receives the item, selected personnel will assess the defect and try to remedy the defect. If it is not possible to remedy the defect, compensation will be given in the form of an identical product or refund of the product's sum. In the case of complaints, BEOStären does not pay for the shipping costs. It is the responsibility of the buyer and BEOStären to produce sufficient evidence that can demonstrate the essential defect. On individual product groups, there is a five-year warranty from the manufacturer (see section After-sales service/Commercial guarantees). Complaints within these product groups are outside BEOStæren's complaint period, which is why the product is in some cases sent directly to the manufacturer, who then assesses whether the product appears to be faulty. BEOStæren is not responsible for complaints about goods that exceed the two-year complaint period, but we are of course helpful during the entire period. In case of complaints, we ask the buyer to contact us here. We then look at the case, and the buyer receives confirmation that the case has been notified by a support employee. The support employee will then assess the case and produce a solution within a short time (typically 2-3 working days).
Please note that BEOStæren does not pay for shipping costs in the event of complaints.
Which address should I send my item back to??
All return item(s) must be sent to:
2100 KBH Ø
You must enclose your order confirmation in the package.
Shipping and delivery within Denmark
BEOStæren delivers the goods within Denmark against payment of a delivery and handling fee. The shipping prices are as follows:
Shipping and delivery outside Denmark
BEOStæren delivers exclusively within DK's borders.
Children and young people under the age of 18
You must be 18 years of age to shop at Beostaeren.dk, if you are under 18 you must have consent from your parents..
Personal data policy
In connection with orders, BEOStæren will process information about the buyer with the aim of processing the order correctly.
Data is solely between the data processor (BEOStæren) and the data provider (buyer) and is not given to third parties. As a buyer, you can have your information deleted at any time, however we recommend that the buyer does not do this within the complaint period, as this will affect our level of service in the event of any complaints.
In order for you to enter into an agreement with us at BEOStæren.dk, we need the following information:
- Phone number
- Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with BEOStær and stored for five years, after which the information is deleted.
When personal data is collected via our website, we ensure that this always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director of BEOStæren has access to the information registered about you. The data controller at www.beostaeren.dk isClaudio Christensen.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Information submitted to beostaeren.dk is in no way passed on or sold on to third parties, and we do not register any personally sensitive information.
As registered with BEOStæren, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed toClaudiu Christensen via e-mail email@example.com
You can delete cookies from your computer at any time, how depends on your browser.
A cookie is a small text file that is automatically saved in your browser so that the purchasing experience is subsequently improved. A cookie does not provide any personal information and cannot contain viruses. The buyer can delete his cookies at any time.
We use log statistics on Beostaeren.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing Beostaeren.dk
BEOStæren has copyright on all original image, text and video material used on the site according to 1, 67 and 70 of the Copyright Act, and may therefore not be used by third parties without express written consent from Claudiu Christensen (email: firstname.lastname@example.org).dk).
Improper use of original materials of the literary works referred to herein may result in financial compensation in the form of lost revenue.
Beostaeren.dk is owned by G2 Electric ApS (CVR:32327877)
Mailing address for store.
2100 KBH Ø
Telephone:+45 3555 2555
Monday and Tuesday at 11 - 16:00
Saturday: 11am-2pmor by appointment